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Good patient communication makes the doctor happy
Majorie van der Cingel is a psychologist at the University of Utrecht in Holland. She uses Dialoogle to teach future GPs to share their experiences, communicate with patients and reflect over the daily decisions they have to make in their medical practice.

Good patient communication makes the doctor happy

When a patient visits their GP with a headache, the doctor asks about the pain and give advice about the treatment. It is very rare that the doctor also asks about the patient’s feelings about the headache, e.g. is the patient worried or afraid of what causes the headache? Most doctors want to help their patients in the best possible way, however, it often requires a broader insight than the purely medical approach.

Majorie van der Cingel is a psychologist at the University of Utrecht in Holland. She uses Dialoogle to teach future GPs to share their experiences, communicate with patients and reflect over the daily decisions they have to make in their medical practice.

“During medical school, the doctors have had to focus on the purely medical aspects, so they find it easy to talk about the patients’ deceases. However, very often they have difficulties talking to the patients about non-medical issues that could influence the physical symptoms. Likewise, it can be difficult to pass on bad news to the patients or talk to them about sexual problems,” Majorie says.

“Pictures make it easier to talk about sensitive or tabooed issues. By using the pictures systematically during their education, the doctors are trained to talk about feelings and ask about certain social and psychological factors which could explain the somatic symptoms, experienced by the patients. This gives the doctors a deeper insight and better possibilities of helping their patients in the best possible way.”

The result is that most doctors experience a greater satisfaction because they help the patients better than simply writing a prescription or sending them on to a specialist.

As a psychologist, Majorie and her fellow colleagues find the picture tool valuable when she gives classes and has sessions with clients. She gets the best results when she uses the cards without any form of introduction to the tool. Each time, her students and colleagues are surprised at how effectively the pictures give them new insight and make it easier to handle issues and situations that they otherwise would find difficult.

Category: Organisation Company
Type: Conversation Guidance Well-being
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