- Make sure that the person you are going to have the conversation with has had time to recover from the bad experience – and that your conversation can take place in a peaceful environment where you will not be disturbed.
- Lay out ten randomly chosen Dialoogle picture cards in front of the person and ask him/her:”Please find a picture card that illustrates your bad experience.” If the ten cards on the table do not speak to the person, lay out five new ones and let him/her look at them for a while.
- When the person has chosen and told you about the first picture card, continue by laying out five new ones and asking questions like: “Does any one of these cards reflect how you felt when the incident occurred?”
- Every time you ask the person a new question, you lay out five new cards first. Continue asking questions and encouraging the the person to choose picture cards to help him/her answer them.
- Once you sense that the person has been processing the experience sufficiently for the time being, ask him/her: ”Do you see a picture card in some way says something about how you feel now after we have been talking?”
If the individual finds it difficult to choose between ten picture cards, you can choose to only lay out five cards. If making a choice is still difficult, remove the cards and lay out two new ones. Continue by only laying out two cards each time.