Social IQ Academy has developed a new concept for supervision of employees at day centers and housing communities for elderly and disabled citizens. The concept builds on Dialoogle and makes it easy for the educators to benefit from each other´s experiences and knowledge, new thinking with a focus on life quality and developing new ideas together that can change the behavior and make the residents happier and more self-reliant.

Andreas Borg from Social IQAcademy says: ”Physical and mental disabled citizens often have a problem of expressing themselves verbally. However, they have dreams and wishes like everybody else – about job, relations, improving family relations and co-residents etc. And we want to help them to fulfill them.”

”As an example, a young disabled citizen is extremely long time to get dressed in the morning and that makes his mother very annoyed and impatient so she rushes at him in the best sense. But in reality she does not respect him. Another resident has got used to empty the refrigerator each time she opens it. – And it is issues like that we address in our supervision using Dialoogle as a tool.”

Andreas has developed a model consisting of four steps:

1. What do we want the person to do?
2. Understand the person and his relatives.
3. Which skills and good experiences do the person have?
4. Development of concrete ideas with Dialoogle.

No doubt, Dialoogle catches moods and opens up our intuition and feelings and that is precisely what we need to get over the edge from conventional to innovative thinking.

”With appreciative questions and focus on things that work we develop new ways to help the individual resident. The ideas are bubbling up because it is fun. – Then we find the three best concrete initiatives, discuss what is needed to realize the ideas. The result is a plan of action that the educators can test before we meet next time.”

The exchange of experiences and cooperation between the educators becomes closer during the process and they experience the extra dimension that the Dialoogle cards ads. In the evaluation of the concept, an educator tells how he gets not only one idea but several when looking at the cards. Another gives an example on how a fragment of a card can be sufficient to start his imagination. The educator chose a picture card from Edition 09 showing a gloomy large cemetery cross with a green plant in the front. He focused at and got his idea from the plant and had not at all noticed the cross behind.

”No doubt, Dialoogle catches moods and opens up our intuition and feelings and that is precisely what we need to get over the edge from conventional to innovative thinking,” Andreas Borg says.